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Hi, I'm Pilot. I see this ticket involves an issue with accessing order details due to a data connector error. How can I help you today?

ok this is bad. why did it happen

That’s not good. The disruption happened because the data connector couldn’t authenticate to the data source. The system returned a 403 with the message No server could be found with the specified secret key. In plain terms, the secret key used to access your order data is invalid or misconfigured on our backend, so we can’t fetch your order details right now. If you want, I can escalate this to our technical team so they can fix the secret key and restore access. If you have the Tebex transaction id or any payment proof email, share it and I’ll include it to speed things up. Would you like me to escalate the issue now?

oh no. no dont escalate. you can help me surely!

A staff member will get back to you soon.

Dieses Ticket wurde von @User geschlossen.

Danke für deine Anfrage!